Returns

General Returns

You may initiate a return for an item(s) within 30 days of receipt for a refund (minus return shipping). Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse.

How to Set Up a Return Online

  • Click on the ‘Find My Order’ button below
  • Log into your account or sign in as a guest
  • Select the order(s) you wish to return
  • Click on ‘Setup Return’

How do I send my return?

We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location

To qualify for a general return, the item(s):

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging and be free of writing.
  • Must not be missing pieces
  • Must not be clearance/liquidations/closeout

Defective Returns

You may initiate a return for defective items within 30 days of receipt for a full refund. Once a return has been set up and the item has been returned to our warehouse, it will be inspected. If the item is deemed to be defective, a full refund will be applied to your account.

To qualify for a defective return, one of the following must apply:

  • Item has a defect that hinders its usability for the purpose of which it was designed
  • Incorrect item was received

Exceptions

How do I send my return?

Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email, the returned Products must be packaged as to protect the Products. We recommend using the packaging from the original shipment. The Buyer is required to clearly mark the RGA number on the outside of the shipping box and to include a copy of approved RGA form in the package.

All the returned Products must be shipped prepaid and fully insured to the location indicated in approved RGA form. Please use FedEx or UPS or any reputable courier for returns. We cannot be responsible for lost or damaged packages.

If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email.

How do I cancel an order?

Because our orders process quickly, there is a very short period of time in which an order can be cancelled. It may be possible to request cancellation before an order ship by contacting our customer service team.

When should I expect my refund?

We will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.

For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?

You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.

If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.

If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.

We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.

My purchase was lost in transit, what should I do?

In case of a lost shipment, please contact our customer service team as soon as possible for assistance.

Who do I contact if I need assistance with a return?

Customer service: xxx-xxx-xxx